Last Updated: [03 Sept 2023]
Thank you for shopping with Augusta Spice Center. We value your satisfaction and want to ensure that your shopping experience is enjoyable. Please take a moment to read our refund and return policy carefully.
1. Returns
1.1. Eligibility: We accept returns for eligible items within 1 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
1.2. Return Process: To initiate a return, please contact our customer support team at +61 424 099 564 or info@augustaspicecenter.com. We will guide you through the return process and provide you with a return authorization, if applicable.
2. Refunds
2.1. Refund Eligibility: Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the return is approved, a refund will be issued to your original method of payment. Please allow 1 business days for the refund to process.
3. Exchanges
3.1. Exchanges: We do not offer direct exchanges. If you need a different size, weight, or item, please return the original item and place a new order for the desired item.
4. Damaged or Defective Items
4.1. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 24 hours of receiving the product. We will arrange for a replacement or refund, including return shipping costs if applicable.
5. Cancellations
5.1. Order Cancellations: You may cancel an order before it is shipped. Once an order has been shipped, it cannot be canceled.
6. Contact Us
If you have any questions or concerns about our refund and return policy, please contact our customer support team at [customer support email or phone number]. We are here to assist you and provide further clarification if needed.